Computery Stuff

How Is This Legal?

Louisville, KY has scant options when it comes to ISPs, just as with most places in America. How this came to be is a long story (telecoms & politicians) but there’s just not much competition, so the service is government-grade.

Luckily, Google Fiber is coming to town soon, which Louisville is abuzz about. For good reason, mentioned above. They’ll be up and running fairly soon, and I’ve even sent them a resume to do some marketing for them. I’m switching first thing.

But in the meantime, I’m relegated to Spectrum. They used to Be Comcast. Who was Charter before that. Who was originally AOL/Time Warner. Who now owns Spectrum. I think another acquisition was in there somewhere as well. That was all just over the past 5 years or so I’ve been in Louisville.

Ever since Spectrum became the name on my bills I’ve had service problems with a few agonizing stories I won’t go into. This isn’t about how they stink like everyone else enjoys complaining about.

I had service set up last week and had a tech come out to install it, despite it already being installed. And Spectrum was nice enough to waive that fee. But while the tech was setting up the modem and checking signals, which weren’t there, we were able to talk. A lot.

Spectrum sells a few internet packages. One offers 60Mps d/l speed. Too slow for my needs, but he promises the 60MBps crowd gets every last meg. They also sell what they seem to think is a premium service which is 300MBps. Every time I mention I have that service, the rep or tech acts like I’m Elon Musk and no one has that installed.

But the tech told me they only guarantee up to 100MBps and are unable to even deliver much over that, on the best of days. Nowhere NEAR 300. Can’t even do it. So really what they’re selling is 100MBps at 300MBps rates. Is that legal? I don’t see how, but apparently so. I have a Mercedes I want to sell, but it’s really a Toyota. And I can legally hold you to pay Mercedes prices. Totally legit?